Privacy Policy
Your privacy is our priority. Learn how we protect and handle your data.
Last updated: December 2024
Information You Provide
- Account information (email, preferences)
- Favorite bus stops and routes you save
- Feedback and support communications
- Settings and notification preferences
Information Automatically Collected
- Location data (only when app is in use and with permission)
- Device information (model, OS version, unique identifiers)
- Usage patterns and app interaction data
- Crash reports and performance analytics
- Application logs for troubleshooting and debugging
- Network requests and API usage for service improvement
- Provide real-time bus arrival information and route planning
- Show nearby bus stops and MRT stations based on your location
- Save and sync your favorite routes across devices
- Send you notifications about service disruptions or delays
- Improve app performance and fix bugs
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and prevent fraud
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We work with trusted partners who help us operate the app (analytics, crash reporting, cloud storage)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Emergency Situations: To protect the safety of users or the public
BusNest uses your location to provide core functionality:
- Find nearby bus stops and MRT stations
- Provide accurate travel times and directions
- Show your position on the map
Location Privacy:
- Location is only accessed when the app is open and in use
- You can disable location access in your device settings
- Location data is not stored permanently on our servers
- We use location data only for app functionality, not for advertising
We implement industry-standard security measures to protect your information:
- Data encryption in transit and at rest
- Cloudflare infrastructure providing security and performance optimization
- Limited access to personal data on a need-to-know basis
- Regular security monitoring and threat detection
- Automated data backups with encryption
- Application and infrastructure logging for security monitoring
Infrastructure Partners:
BusNest uses Cloudflare for hosting, security, and performance optimization. This includes content delivery, DDoS protection, and secure data transmission. Cloudflare may process your data as outlined in their privacy policy.
We collect certain data for analytics and troubleshooting purposes:
What We Log:
- App crashes and errors to fix bugs
- API requests to monitor service performance
- Feature usage to understand what's helpful
- Anonymous usage patterns for app improvements
- System performance metrics
Privacy Protection:
- Logs are automatically purged after 90 days
- Personal information is not included in analytics data
- Location data is not logged or stored permanently
- All logging follows data minimization principles
Under GDPR and other privacy laws, you have the following rights:
Access & Portability
Request a copy of your personal data
Correction
Update or correct your information
Deletion
Request deletion of your data
Objection
Object to certain data processing
To exercise your rights:
Contact us at privacy@busnest.sg or use our data deletion form.
BusNest is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
Your information may be transferred to and processed in countries other than Singapore. We ensure adequate protection through standard contractual clauses and by working only with providers that maintain appropriate security standards.
We may update this privacy policy from time to time. We will notify you of material changes through the app or via email. Your continued use of BusNest after changes become effective constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, please contact us: